Terms & Conditions

Last updated: 21st March 2026

Welcome to cornwallhampercompany.co.uk. By accessing or using this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. About Us

Cornwall Hamper Company Website: cornwallhampercompany.co.uk

Email: hello@cornwallhampercompany.co.uk

Address: 30 Chester Road, Newquay, Cornwall TR7 2RH

2. Use of Our Website

  • You must use this website lawfully and not in a way that may cause harm, disruption, or unauthorised access.

  • All content on this website, including images, text, and branding, is owned by Cornwall Hamper Company and may not be copied or reproduced without permission.

3. Products & Descriptions

  • We aim to ensure all product descriptions, images, and prices are accurate.

  • As many items are handmade or supplied by local bakeries, slight variations in appearance or weight may occur.

  • Allergen and ingredient information is provided by our suppliers; please contact us if you require clarification.

4. Ordering & Payment

  • Orders are confirmed once payment has been successfully processed.

  • We reserve the right to cancel or refuse an order if a product is unavailable, incorrectly priced, or if we suspect fraudulent activity.

  • Payments are processed securely through our chosen payment provider.

5. Delivery

  • We dispatch orders using trusted couriers. Delivery times are estimates and may vary due to factors outside our control.

  • It is the customer’s responsibility to provide accurate delivery information.

  • Perishable items should be opened and stored appropriately upon arrival.

6. Returns & Refunds

Because many of our products are perishable, we can only accept returns or offer refunds if:

  • The item arrives damaged,

  • The wrong item is received, or

  • There is a quality issue.

Please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

Non‑perishable items may be returned within 14 days, unused and in original packaging.

7. Allergies & Dietary Requirements

  • Customers are responsible for checking ingredient and allergen information before purchasing.

  • If you have any concerns, please contact us before placing your order.

8. Pricing & Availability

  • Prices may change without notice.

  • If a product becomes unavailable after you place an order, we will contact you to offer an alternative or a refund.

9. Gift Messages & Personalisation

  • We reserve the right to refuse personalised messages that contain offensive, inappropriate, or harmful content.

10. Liability

  • We are not liable for delays caused by couriers, weather, or circumstances beyond our control.

  • We are not responsible for any loss or damage resulting from misuse of our products.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, store, and use your information.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the website indicates acceptance of the latest version.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us at: hello@cornwallhampercompany.co.uk