Privacy Policy for Cornwall Hamper Company

Last Updated: 15th July 2024

At Cornwall Hamper Company, accessible from https://www.cornwallhampercompany.co.uk , we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our site. By using our website, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

1.1 Personal Information

When you place an order, create an account, or subscribe to our newsletter, we collect personal information that may include:

  • Name
  • Email address
  • Billing and delivery address
  • Phone number
  • Payment information (We use secure payment providers; we do not store your full payment card details.)

1.2 Automatically Collected Information

When you visit our site, we automatically collect certain information, including:

  • IP address
  • Browser type
  • Time zone
  • Cookies and similar tracking technologies (see below for our Cookies Policy)
  1. How We Use Your Information

We use your information for several purposes, including:

  • To process and fulfil orders (e.g., to deliver your hamper and send order updates)
  • To manage your account and provide customer support
  • To communicate with you (such as sending you marketing information, if you have opted-in)
  • To improve our website and services through analytics and user behaviour data
  1. Sharing Your Information

We respect your privacy and only share information as necessary with:

  • Service providers and third-party partners (e.g., payment processors, delivery companies) who assist in operating our website and fulfilling your orders.
  • Analytics providers such as Google Analytics, to help us improve our site’s performance.

All third-party providers comply with UK data protection regulations and are not permitted to use your personal information for any other purpose.

  1. Your Rights

Under the UK GDPR, you have the right to:

  • Access any personal information we hold about you.
  • Correct any inaccurate information.
  • Request deletion of your personal data in certain circumstances.
  • Object to our use of your data for direct marketing purposes.

To exercise these rights, please contact us at [email protected]

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, order information is retained for a minimum of six years in compliance with UK tax laws.

  1. Security

We implement a variety of security measures to maintain the safety of your personal information. While we strive to use commercially acceptable means to protect your information, please remember that no method of transmission over the internet is 100% secure.

  1. Cookies Policy

Our website uses cookies to enhance user experience and analyze site traffic. Cookies are small text files placed on your device that help us provide a smoother browsing experience. You may refuse cookies through your browser settings, although some website features may be disabled.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify users of any significant changes through a notice on our website or direct communication.

  1. Contact Us

For more information about our privacy practices, or if you have questions, please contact us:

  • Email: [email protected]
  • Address: Cornwall Hamper Company, 30 Chester Road, Newquay, Cornwall TR7 2RH